Servicios Realizados
Define the customer archetype and purchasing behavior to plan better sales strategies.
Create strategies to approach clients to participate in the study.
Ensure a consistent and consistent customer experience across all channels (digital, physical store, social media, etc.)
Identify individual customer needs and provide personalized experiences.
Define key indicators of customer satisfaction and measure them effectively.
Implement the right tools to collect, analyze and act on data.
Search for answers in an agile and adaptable way to new technologies and trends in CX.
Update the digital channel with new tools that solve the areas of opportunity detected.
Carrying out strategic studies of Social Listening
Business model analysis with BI (Business Intelligence)
Consulting services practices for the evaluation of CX (Customer experience) with the help of an expert to carry out studies of the digital channel and point of sale.
Research through interviews and incentives for users to obtain data that allows studying purchasing behaviors.
Development of a database of the information obtained, with the development of archetypes, findings and conclusions.
