Santander

Introduction

KPIS

Challenges

How we resolved it

Impact

Security, Insurance, Financial services

Servicios Realizados

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Banco Santander, known commercially as Santander, is a Spanish bank with registered office in Santander, Cantabria.

Bambú Mobile becomes Santander’s strategic ally for the construction of a highly innovative digital channel (web and mobile) control system and platform, which allows the census, monitoring and intelligent control of more than 20 million monthly alerts from 1,400 branches banking.

1400 bank branches

28,000 employees.

20 million customers

Challenges of the organization

The organization sought to strengthen its market leadership and improve customer satisfaction through digital services.

The company had to standardize the processes, guaranteeing the continuity, control and growth of the business through data extraction, intelligent data processing (Middleware), data visualization and control, creation of calendars for action control, creation of noaction, registration and cancellation of users and sending data to different systems