Leading company in the development of valuable products and services in the health care market.
Bambú Mobile becomes Terumo’s strategic ally with the creation and implementation of a completely personalized virtual assistant. The assistant has an AI that can communicate in 3 languages (Japanese, English and Portuguese)
100 years of experience
Employs more than 25,000 associates around the world
Provides medical solutions to more than 160 countries
+25 years in the market
Challenges of the organization
Terumo sought to strengthen its communication with managers and partners, for which it required a technological ally to help it:
Generate a tool that allows managers agile access to information and KPIS
Standardize processes, answers, and questions to perform data bias for AI.
Generate a tool that meets the expectation of use in an easy, intuitive way and that provides the desired content in real time.
Understand the natural use of the three languages to establish the indicated answers.
How did Bambú resolve it?
Use of Speech to Text and Text to Speech to facilitate the admission of new data.
API implementation.
Prior evaluation to determine the design, architecture, scalability, maintainability, robustness and security of the application.
Choice of agile methodologies for the construction of operation systems.
Use of UX/UI research and design practices to obtain data regarding the interests, desires, needs and expectations of managers in their browsing experience and requesting information with AI.
Choice of scalable technology stack that included Typescript, Angular, NodeJS, Express, AZURE, Cloud, PostgreSQL, Android, iOS.
Business impact
Get specific information and KPIS without having to review full reports
Speed in business decision making
Reception of real-time information
Virtual assistance with an AI that speaks 3 languages (Japanese, English and Portuguese) that interacts and responds to key information for managers such as: